Imagine that your organisation had a set of values that included the word “peacefulness”. And imagine a violent attack on the core of your products and your people. How would you respond? And how would your organisation’s response be different from another in the same set of circumstances? At times of crisis you get to…

Here is an interview with the CEO of Ford, Alan Mulally, good all the way through, but especially from minutes 12′-16’30″.  He tells a great story of a highly visible moment where he found a way to use the traffic light system to get his people to know that covering up poor performance is a…