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Danone and Intel support ‘social business’ approach
via The Yunus CentreThe Grameen Bank founder and Nobel prize winner Muhammed Yunus is campaigning for a new type of business he calls “social business”. He argues that social businesses will not only help address global human concerns but also give consumers more choice. A social business measures success by the impact it has on people (for example, access…
Toyota: Cultural breakdown
via TIME MagazineHere’s an article from Time magazine outlining Toyota’s quality control and product recall problems which has been reported as a breakdown of its organizational culture. Toyota’s famous principles of “kaizen” and “jidoka” helped to propel them to great success. What happened and what can we learn? Click here to read the full article
HCL Technologies: Leading organizational culture change
via NYTimes.comVineet Nayar, CEO of Indian tech company HCL Technologies explains the personal leadership strategies he initiated to help realise the cultural vision of the organization. This New York Times interview has some good practical examples of how the components of culture (behaviours, systems and symbols) send important messages to the rest of the organization.
Zappos: Customer-Centric organizational culture
via NYTimes.comZappos, a successful US-based online retailer with an ambitious aim to provide the best online customer service experience, openly discuss their organizational culture journey. Here are two links to presentations by CEO Tony Hseih. Their approach is typical of the Customer-Centric cultural archetype.
Three Mobile UK
This paper describes a four-year turnaround journey based on three core behaviours: taking responsibility, being open and honest, and keeping your word.
See PDFSA Water
Learn how an Australian government organisation underwent a successful cultural
transformation which enabled it to address Australia’s water challenges with flexibility
and innovative thinking.
Barclays Absa Acquisition
This white paper describes how Steve Lennon, from Walking the Talk’s Consulting Partner Arup, used the Walking the Talk methodology to help Barclays Bank in the U.K. and South Africa achieve a synergistic key acquisition 18 months faster than expected.
See PDFThe stages of a Major Change Process
The purpose of this paper is to assist leaders to predict, recognise and manage well each phase so that the change process objectives are achieved, and in the shortest possible time.
See PDFMergers and Acquisitions – emotions at work
As a leader in an acquisition or merger, your role is to help move yourself and your people past the emotional stage as fast as possible, whilst simultaneously creating the culture you want.
See PDFBuilding Cultures for Sustainability
What kind of culture supports the sustainability strategy, and how is that culture developed? This article focuses on these two questions.
See PDFCulture: Asset or Liability? The role of a director.
Culture – far from being the soft and fluffy thing that makes employees feel good – is a major contributor to performance.
See PDFThe Achievement Culture: Promise’s Promise’s
Imagine a world where everyone did what they said they would do, when they said they would do it. Imagine a world where promises were made consciously – and kept!
See PDFFeatured Blog
Customer-centric: Starbuck’s social media strategy
via OpenForum.comStarbuck’s brand positioning and focus on the importance of the customer come through in this article about their social media strategy. It covers the ten ideas they use to govern their use of social media to engage customers and promote brand loyalty, while staying true to their coffeehouse culture.
Greater-Good: Waste Management extracting value from waste
via Forbes.com & environmentalleader.comWaste Management is aiming to transform their business from disposing waste via landfill sites to “extracting value from waste” to help the environment. Reflecting the characteristics of a Greater-Good culture, CEO David P. Steiner believes that he can help the environment and produce profit for shareholders, rather than believing that a choice needs to be made between the two.…




