Zappos, a US on-line retailer, has built its success based on extraordinary customer service. Here, Tony Hsieh, CEO of Zappos describes how he learnt from bad experiences he had early in his career, and built his company with crystal clear beliefs and principles. Zappos has recently been acquired by Amazon. Watch this space on how two great organisations manage their merger.
Archive for the ‘Presentations’ Category
Leading by omission – Ricardo Semler
“Every one of us can send emails on Sunday night, but how many of us know how to go to the movies on Monday afternoon”? Asks Ricardo Semler, the CEO of Semco during this interesting seminar at MIT Sloan School of Management, he talks about the way Semco innovates by challenging the business formats that are basically legacies of military hierarchies, which neglect or deny the power of human intuition and democratic participation. The best piece we found in this presentation was from the minute 26:20 to 40:27.
Davos Annual Meeting 2010 – Rethinking Values in the Post-Crisis World
“Ethics”, says one of the speakers, “are the resistance of values under pressure”. “Tourists don’t vote” says another in relation to changing the power of short term shareholders’. A panel of world leaders debate whether we are learning from what has been happening.
How Google fosters innovation
If you want to build a culture of innovation, watch how the best do it. Douglas Merrill, CIO of Google describes some of the behaviors, symbols and systems of his company. Watch his passion and his curiosity, features of innovative cultures. See how clear he is about the beliefs and principles that underpin his company. How could you help people like Douglas thrive in your organization?
