http://walkingthetalk.com/blog/2010/06/customer-centric-volcano-led-to-new-communication-channels/ Corporate Culture by Carolyn Taylor Thu, 05 Jan 2012 02:42:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://walkingthetalk.com/blog/2010/06/customer-centric-volcano-led-to-new-communication-channels/comment-page-1/#comment-694 Julie-Ann Sat, 21 Aug 2010 19:10:22 +0000 http://www.walkingthetalk.com/?p=1742#comment-694 Thinking out of the box is essential for reaching customers these days. These airlines did it right. They saw a need and they went above and beyond to keep their customer experience high in the face of adversity. As this article suggests (http://www.upyourservice.com/learning-library/customer-service-innovation/how-to-stand-out-from-the-crowd), these airlines took a leadership role and stood out from their competition. Hats off to them! Thinking out of the box is essential for reaching customers these days. These airlines did it right. They saw a need and they went above and beyond to keep their customer experience high in the face of adversity. As this article suggests (http://www.upyourservice.com/learning-library/customer-service-innovation/how-to-stand-out-from-the-crowd), these airlines took a leadership role and stood out from their competition. Hats off to them!

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